Live Support Chat for Web Site 4.3.0

Provide Support, LLC – Shareware

Enhance Customer Engagement with Live Support Chat

David Fischer

01/24/2025

Live Support Chat by Provide Support, LLC offers seamless customer interaction, enabling businesses to provide instant assistance and improve user experience on their websites.

Provide Support, LLC offers a convenient and customizable live chat support solution for website owners. With their Live Support Chat service, website owners can communicate with their visitors in real-time, providing instant help and guidance.

The service features an easy-to-install chat button that appears on the website, allowing visitors to initiate a chat session with the support team with just a few clicks. The chat window is fully customizable to match the website's branding and design, giving a professional look and feel to the chat experience.

Live Support Chat provides a comprehensive set of features such as real-time visitor monitoring, canned responses, file transfer, and chat history archives to help website owners provide quick and efficient support. Additionally, the service offers integration with popular CRM systems like Salesforce, Hubspot, and Zoho for an even more efficient workflow.

With no installations needed at the visitors' end, Live Support Chat is a hassle-free solution that can be deployed on any website within minutes. The service offers affordable pricing plans suitable for small businesses and larger enterprises alike.

With Live Support Chat by Provide Support, LLC, website owners can take their customer support to the next level by delivering instant assistance to their visitors.

Overview

Live Support Chat for Web Site is a Shareware software in the category Miscellaneous developed by Provide Support, LLC.

The latest version of Live Support Chat for Web Site is 4.3.0, released on 02/18/2008. It was initially added to our database on 10/29/2007.

Live Support Chat for Web Site runs on the following operating systems: Windows.

Live Support Chat for Web Site has not been rated by our users yet.

Pros

Real-time chat support for website visitors
Customizable chat window to match website design
Co-browsing and screen sharing capabilities for effective troubleshooting
Proactive chat invitations to engage with visitors
Integration with popular CMS platforms like WordPress, Joomla, etc.
Detailed chat transcripts and reporting for analysis

Cons

May require additional cost for advanced features like co-browsing
Slight learning curve for setting up and customizing the chat window
Live chat availability may be limited based on support hours

FAQ

What is Live Support Chat for Web Site?

Live Support Chat for Web Site is a software solution developed by Provide Support, LLC that allows website visitors to interact with customer support representatives in real-time through a chat interface.

How does Live Support Chat work?

Live Support Chat integrates with your website by adding a chat button or chat widget. When a visitor clicks on the chat button, they initiate a chat session with a customer support representative who can provide assistance and answer questions.

What are the benefits of using Live Support Chat?

Using Live Support Chat on your website can improve customer satisfaction, increase sales and conversions, reduce support costs, and provide a more personalized and efficient customer support experience.

Can Live Support Chat be customized to match my website's branding?

Yes, Live Support Chat can be customized to match your website's branding. You can modify the chat button design, chat window colors, fonts, and other visual elements to ensure a seamless integration with your website.

Is Live Support Chat compatible with mobile devices?

Yes, Live Support Chat is compatible with mobile devices. It is responsive and works on smartphones and tablets, allowing customers to access live chat support regardless of the device they are using.

Can I use Live Support Chat on multiple websites?

Yes, you can use Live Support Chat on multiple websites. The software allows you to manage and provide live chat support for multiple websites from a single dashboard.

Does Live Support Chat offer chat transcripts?

Yes, Live Support Chat provides chat transcripts. Both customers and support representatives can receive transcripts of their chat sessions via email for future reference and follow-up purposes.

Can I see visitor information during a chat session?

Yes, Live Support Chat provides real-time visitor monitoring. You can see information such as the visitor's location, referral source, IP address, current page, and browsing history, which can help you provide more personalized assistance.

What other features does Live Support Chat offer?

Live Support Chat offers various features, including proactive chat invitations, canned responses, file transfer, chat routing, chat analytics, visitor tracking, integration with CRM systems, and more. These features enhance the customer support experience and improve efficiency.

Is Live Support Chat secure and reliable?

Yes, Live Support Chat is secure and reliable. It uses SSL encryption to protect the communication between the website visitor and the support representative. The software is hosted on highly reliable servers to ensure continuous availability.

David Fischer

I am a technology writer for UpdateStar, covering software, security, and privacy as well as research and innovation in information security. I worked as an editor for German computer magazines for more than a decade before joining the UpdateStar team. With over a decade of editorial experience in the tech industry, I bring a wealth of knowledge and expertise to my current role at UpdateStar. At UpdateStar, I focus on the critical areas of software, security, and privacy, ensuring our readers stay informed about the latest developments and best practices.

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